Returns Policy
You have the right to request a return within 14 days from the date you receive your order.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it
-
The item must be in its original packaging
-
You must provide proof of purchase (order number or receipt)
We reserve the right to refuse returns that do not meet these conditions.
The following items cannot be returned:
-
Gift cards
-
Downloadable software or digital products
-
Personalized or custom-made products
-
Perishable goods
-
Items marked as “Final Sale”
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging.
We will arrange a replacement or full refund at no additional cost to you.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
-
Refunds will be processed within 5–10 business days
-
The refund will be issued to your original payment method
Please note that your bank or payment provider may require additional time to process the refund.
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [Email Address].
If you have not received your refund:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you have done all of this and still have not received your refund, please contact us at [Email Address].
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason, in accordance with EU consumer protection laws.
-